Answers to most common questions about products, orders, shipments, and payments.
What is Kara all about?

At Kara, we are an online tea shop driven by the goal to enhance the quality, freshness, and authenticity of the tea you buy. Our mission is to provide you with unique choices that stand out in the tea market. Our team of expert tea blenders carefully sources tea directly from select estates across the globe. To ensure utmost freshness, we employ a superior vacuum packaging method, promptly sealing the tea. As a result, we deliver an unparalleled selection of the freshest teas from diverse estates, right to your doorstep.

Does tea from Kara contain caffeine?

Kara offers a diverse range of teas and tisanes to cater to every palate. While black, green, and oolong teas contain varying levels of caffeine, tisanes are herbal teas that are naturally caffeine-free. As tea is a natural crop, determining precise caffeine levels is challenging, making it impossible for us to provide definitive figures. However, the table below presents average caffeine levels typically found in different teas.

Please keep in mind that this chart serves as a general reference:

  • Black tea: 25-90mg
  • Oolong tea: 12-55mg
  • Green tea: 8-36mg

We kindly advise using this information as a guide, as individual caffeine content may vary.

Does Kara sell decaffeinated tea?

At Kara, we prioritize preserving the natural essence of our teas, which is why we do not offer any decaffeinated options in our collection. The decaffeination process involves the use of chemicals that can impact the flavor and overall quality of the tea. Instead, we invite you to explore our delightful range of tisanes. These herbal teas are skillfully crafted by blending a harmonious mix of herbs, spices, fruits, and flowers, sans any tea leaves, to create unique and flavorful brews.

What makes tea a healthy beverage?

Tea contains naturally occurring compounds such as polyphenols, catechins, and flavonoids, which serve as antioxidants. These valuable components contribute to the health benefits of tea, making it a highly recommended beverage for daily consumption.

How should I store my Kara tea?

For optimal flavor and freshness, we advise safeguarding the vibrancy and deliciousness of your tea by storing it in an airtight tin or a dark glass jar, shielded from direct sunlight and moisture. This careful storage method helps preserve the exquisite qualities of your tea, ensuring each cup remains a delightful experience.

How long does it take for Kara to ship out the products?

Once your order is received, we will promptly initiate processing within 1-2 business days. Kindly note that order processing does not take place on weekends or holidays, as we strive to provide you with exceptional service during regular business days.

How long will my order take to arrive?

We kindly request your patience as you await the arrival of your order, typically taking 3-5 business days. For remote locations, please anticipate potentially longer delivery times. Please bear in mind that these delivery estimates are provided for guidance and may be subject to variations beyond our control, including weather conditions.

There is a problem with the quality of my tea. What should I do?

At Kara, we prioritize your satisfaction above all else. If, for any reason, you find yourself less than completely satisfied with your experience, we kindly request that you promptly inform us at within 30 days of delivery. Rest assured, we are dedicated to going above and beyond to address your concerns and ensure your utmost contentment with our products and services.

I can't find a product that I am looking for as it is out of stock. Can I place an advance order?

Unfortunately, we are unable to accept advance orders for items that are currently out of stock. However, we encourage you to reach out to us via email at for the most suitable resolution. Our team will diligently explore options to secure the product for you, if it is available. Your satisfaction is of utmost importance to us, and we will strive to assist you to the best of our abilities.

What if I want to change my address?

To update the shipping address for your order, kindly reach out to us via email at, and our team will promptly assist you. We kindly request that you notify us of the address change within 24 hours of placing your order, as it may not be feasible to modify the address once the product has been dispatched.

What is Kara's general cancellation policy?

To initiate a cancellation, we kindly ask that you submit a request via email within 24 hours of placing your order. Please note that cancellations can only be considered during this time frame. Upon successful cancellation, the refund process will be initiated, and you can expect the funds to be returned to you within 2-3 business days.

Does the temperature of water affect the taste of tea?

Absolutely! Each type of tea requires a specific water temperature for optimal steeping. It's crucial to avoid over-brewing, as it can lead to the tea leaves being burned and negatively impact the taste. Here's a helpful guide for your reference:


  1. Green Tea: Steep at 170° to 180°F.
  2. Oolong Tea: Steep at 180° to 200°F.
  3. Black Tea: Steep at 190° to 200°F.

By following these recommended water temperatures, you can unlock the full potential of each tea, ensuring a delightful and well-balanced brew every time.

How much quantity of tea is essential for one cup?

The amount of tea leaves needed may vary based on the type of tea being prepared. For instance, when brewing a cup of Green tea, it is recommended to use 1-2 grams of tea leaves for every 180ml of water. In the case of CTC tea, the suggested quantity is 2-3 grams of tea leaves for the same 180ml measurement. Adjusting the tea-to-water ratio ensures optimal flavor extraction and allows you to enjoy the true essence of each tea variety.

Are there any harmful effects of tea?

When consumed in moderation, tea poses no harm to the body. However, excessive consumption can lead to acidity-related issues. Additionally, pregnant women should exercise caution with caffeinated teas and consult their healthcare professionals before including any type of tea in their diet during pregnancy. It's always advisable to seek medical advice to ensure the most suitable choices for individual circumstances.

How can we add tea to our daily routine?

Incorporating green tea into your daily routine is a simple endeavor that offers numerous benefits. Begin by identifying your motivation for consuming tea. For instance, if you seek improved digestion, start with a single cup after your meals. Making tea a seamless part of your everyday regimen is effortless, ensuring you enjoy its advantages while savoring a delightful and personalized experience.